If you were not able to arrive at the hotel, please contact the Customer Care Service. We will contact the hotel immediately and try to reduce the no-show penalties.
Unfortunately, we will not be able to reduce the size of your penalty in all the cases since most hotels implement no-show policies, according to which you are charged for the full amount of your booking if you do not cancel your reservation and do not show up.
If you haven't found an answer to your question, please contact our Customer Care Service
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