Possibly, you have booked a room which is payable at the hotel, in which case your booking is indeed not paid. You will pay for your stay at the hotel during check-out.
If you have already paid for your booking on our site, but the hotel employees insist that it hasn't been paid yet, don't worry.
Our company collaborates with a range of hotels via intermediate agents, which is why funds arrive within different time intervals.
Possibly, the funds have not arrived yet and will do very soon. Should the above-mentioned issues arise, your ought to contact the Customer Care Service.
If you haven't found an answer to your question, please contact our Customer Care Service
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