- How can I buy a train ticket?
- How can I pay for a train ticket?
- How far in advance can I buy a train ticket?
- What personal information do I need to provide to buy a train ticket?
- How can I get my train ticket?
- How can I get an accountable document for my ticket?
- What should I do if online registration is not available for the selected train?
- What should I do if I lost my printed e-ticket?
- Can I change passenger information in my e-ticket?
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How to refund a train ticket through the website?
Procedure of ticket refund does not depend on the type of e-ticket (ticket with or without online registration).
- In section “My Account”, choose the order you want to cancel and click on “Request for cancellation”. Refundable amount, including fines and fees, will appear in the popup window. You can cancel the whole order or mark the passengers whose tickets have to be cancelled.
- Confirm your acceptance of the refundable amount*. Your request will be forwarded to Kazakhstan Temir Zholy. Upon receipt of your confirmation, ticket will be cancelled and its status in section “My account” will be changed to “In process of refund”.
- If the order contains tickets with child fare, at first, you need to make request for their refund. Only then, refund of tickets with adult fare will become available.
- If you apply for a ticket refund through the website, an agency service fee of KZT 200 will be charged per each ticket.
- Return of tickets through the site is possible not later than 1 hour before the departure of the train from the starting station of its route. The funds will be credited to the card with which the payment was made during 5 working days.
- Please contact our Customer Care Service to get a payment receipt of service fee.
- Electronic Miscellaneous Document (a document testifying to the ticket refund) will be available for uploading in the “My account” section upon the cancellation of a ticket.
- During the state of emergency due to the coronavirus pandemic, train tickets refund is made in full without retention and fines.
- To return a ticket through the website, you do not need to write an application, it is only necessary when refunding through the railway ticket office.
Find out more about the calculation of the amount to be refund for the train ticket.If you haven't found an answer to your question, please contact our Customer Care Service
- How to refund a train ticket through the ticket office?
- What if the passenger's last name in the ID is different from that in the ticket?
- Can I give my ticket to someone else?
- What documents do I need to board the train?
- What fine is levied for ticketless passage?
- Do I need a visa?
- How to buy a ticket for the women-only train carriage?
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