1. TICKETS KZ LLP, a legal entity with its registered office at: 5th floor, block 4B, «Nurly-Tau» PFC , 5d non-residential premises, 17 Al-Farabi Avenue, 050000, Almaty, the Republic of Kazakhstan ("Agency") respects your privacy and adheres to the applicable Law of the Republic of Kazakhstan “On personal data and its protection” ("Law on PD"), the EU General Data Protection Regulation ("GDPR") and the Electronic Communications Privacy act (“ECPA”). In the following, you are informed which personal data we may gather, for which purpose it may be processed and what cookies may be employed during your visit and use of
https://tickets.kz/ ("Website").
2. This Privacy Policy on the protection of personal data by the Agency is an integral part of the Terms of Service, which is accessible by clicking on
the following link.
3. The Agency uses general standards of technological and operational protection against possible loss, misuse, alteration or destruction of your personal data. Taking into consideration special aspects and threats in the media and on the internet, the Agency cannot guarantee absolute protection of your personal data but will make every effort to protect your personal data at the highest possible level.
4. In respect of all questions related to the processing, place of storage and use of personal data, please contact the Customer Care Service or send your requests at the following postal address of the Agency: TTN GmbH, registered office at:
5th floor, block 4B, «Nurly-Tau» PFC , 5d non-residential premises, 17 Al-Farabi Avenue, 050000, Almaty, the Republic of Kazakhstan.
5. What is personal data? Personal data is information that can be used on its own or with other information to identify a natural or legal person (e.g. your name, e-mail address, IP address or the feedback you provide on the Website).
6. What type of personal data about you we collect and process: We receive and store any information you enter on the Website, provide for the Customer Care Service and provide for the Agency in any other way to the extent necessary to provide the services or to execute the contractual relationship with you, only. Further, personal data might be automatically collected and processed when you are using this Website (e.g. through cookies)
Through your use of the Website, we gather, collect, store and processing the following personal data:
- first name, last name, date of birth, gender, citizenship, mobile phone number, postal address and email address;
- data of the documents that are necessary for identification purposes (e.g., number and series of passport, its expiration date);
- payment card data (payment card number, expiration date, CVC/CVV-code, and the name of the cardholder);
- Log files (IP address, browser type, referring / exit pages and URLs, number of clicks and how you interact with the Website, domain names, landing pages/content, pages/content viewed, device ID and device location);
- Profile information (preferences, travel plans and other information about you);
- User content (feedback and comments that you upload to the Website);
- User behaviour (your activity on the platform, time and location of login, comments and uploads);
- any other information which you leave voluntarily on the Website.
These personal data might be collected via cookies (please see below).
Also, we may request for additional information which may include “sensitive” personal data (for example, information by means of which it is possible to specify your health condition or religious belief) in order to provide you with the highest possible level of service. Such information may be related to your preferences in respect of the choice of seat in the vehicle or hotel, meals, necessity of additional accompaniment or use of additional equipment when using the services.
We also offer the opportunity to register and create an account through your existing social network profile (such as Facebook). In this case, your sign-in credentials (name and e-mail address) will be imported from your social network account. Please note that when you use this option, we may receive certain information via the respective social network, such as your name, age, location, preferences, occupation and other information from your public profile. Not all of this information might be requested by us, but is automatically provided by the social network provider through the use of the "social media sign-in" option. Nevertheless, we will only use the information that is necessary for the creation of your account and will, upon receipt of any other information, delete the not necessary data. After having created your account, you will have the opportunity to supplement it with any information you want to share with us and is necessary for booking.
7. Data on third parties (Buyers/Passengers/Customers) that we collect and process. If you create a booking of services and/or pay on behalf of or for the benefit of third parties, the information you provide about those third parties shall be collected and processed by the Agency according to the same terms and conditions that apply to your personal data. By providing such information on third parties, you confirm that such third party is aware of these terms and understands its consequences, as well as gives their unconditional and full consent to the collection and processing of their personal data in accordance with these terms, and agrees that access to such information is possible from your My Account section.
8. Collection of data of underage persons. If you are an underage person, you shall not use this Website and are obliged to leave it immediately. This Website shall not be used and shall not be intended to collect information on underage users and advertise information on services for children without the consent of their parents. The Agency shall process personal data of underage persons exceptionally in cases when such information is provided by their parents or legal representatives and with the purpose to create a booking only. If the Agency becomes aware of the use of the Website by an underage person and provision of their data personal data by them, or in cases of parents’ or legal representatives’ requests for deletion of personal data, such information will be deleted within the reasonable term, and the Agency will make every effort not to store and process the personal data of the underage person.
9. Automated data collection and Cookies. As most websites and mobile applications, we use automated collection of information about you, cookies and social media plug-ins, provided that you have granted your consent to their use (e.g. though the banner on our Website or continued use of the Website) in order to optimize our services and the Website.
When using this Website, there is automated collection of information on the device you use to visit the Website, e.g. software, operating system, IP address, the source of links and this Website, webpages clicked on by you, links you have used to access the Website, etc (details about the processed data categories see above). Such automated data collection takes place with the purpose to adjust the use of the services of the Website and offers intended for you, as well as to prevent possible fraud.
If you use social networks to log into the Website, we may receive your data and preferences from such social networks according to the rules of information provision by these providers of services and privacy policy terms adjusted by you.
The automated collection of some data and the use of the technologies “cookies” and “web beacon” improve the functions of the Website and development of the most convenient use of Website services, as well as helps us assess the implementation of advertising and marketing campaigns and offer information which may be of interest to you and useful for you.
Cookies are small text files that can be stored on your computer (or any other device) during you first visit of the Website and allow us to recognize your computer during your visit (for example, in order to remember our data for logging into the “My Account” Section). We mainly use (i) functional cookies that do not gather personal data and (ii) cookies that help us to compile aggregate data about user traffic and interaction so that we can offer better Website experiences and personalized advertisement. We may also use trusted third party services that track this information on our behalf. You can choose to have your device warn you each time a cookie is being set or you can choose to turn off all cookies. However, if you disable cookies some features may be disabled and some of our services may not function properly.
We can additionally transfer you personal data, including the personal data contained in Cookie-files, to the Criteo company. You can get acquainted with the Privacy policy of the Criteo company at the following link:
http://www.criteo.com/ru/privacy/.
Additionally, while using the Website, the personalized RTB retargeting may be automatically applied to you. You have the right to deregister from the personalized RTB retargeting by clicking on the following link:
http://rtbhouse.com/privacy.php and choosing the relevant option.
10. Google Analytics. We use Google Analytics, which is a web analytics tool that helps us to understand how visitors engage with our Website. The following information is collected by Google Analytics: browser, type of gadget, model of gadget, location, country, city, service provider, screen resolution (on mobile), time on site, language, operating system, visited pages on site. The information generated by the cookie about the use of the website (including the user's IP address) may be transmitted to and stored by Google on servers outside of Europe (e.g. in the USA). Google uses the information to examine the Website’s usage, prepare reports on the Website’s activities and to offer other optional services. Google may supply this information to third parties if Google is legally required to, or if third parties process the information on Google's behalf.
The Google Analytics cookies expire in 730 days (default value) and will be kept on your device for that period of time, unless of course you remove them manually.
11. Social Media Plug-Ins. In case you interact with social media plug-ins implemented into our Website (e.g. the "Like" button provided by Facebook Ireland Ltd in Ireland, the "Twitter" button provided by Twitter Inc in the USA or the "Instagram" button by Instagram, LLC in the USA) or you access content on our Website that contain a plug-in, your device establishes a direct connection with the servers of the respective social network operator. To our knowledge, the social network operators receive information via their plug-ins regarding your use of our Website, such as your operating system, browser, IP address, the content currently being retrieved, the previous content retrieved and the date/time of the content visit. This enables the social network operator to put together a profile on your user behaviour and add this information to your respective profile on the social network. It cannot be ruled out that such a profile might be matched to you even if you are not registered with or logged-in to the social network
Please note that we have no specific knowledge of the content of the data transmitted to or of its use by the third-party social media plug-in providers. Please obtain this information directly from the specific social network operator and read their privacy policies for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings. In case you do not wish such a data transfer, we recommend that you log out of the social network before you use our platform.
12. How we use your data and data of third parties. We use your personal data to provide the services ordered by you; communicate with you concerning the ordered Services and send you confirmation of your booking; carry out, process and edit your booking; provide support and customer service in the use of the Website and the Website services; provide information on existing and future services and offers, in case you have given your consent to this use; improve the performance and quality of the Website; provide answers to your requests and comments; calculate bonuses if you take part in our loyalty programs; encourage you to participate in our surveys and provide feedback; find out the services which may be of interest to you; satisfy your claims; notify you of possible illegal or unlawful acts; solve any issues which may arise under or in respect of the fulfilment of the conditions of the Terms of Service; for any other purposes necessary in order to fulfil our contractual obligations about which we will notify you. Payment card data shall be used to confirm the payment for the booking created by you on the Website.
Please note that the provision of services might be impossible if some personal data have not been provided by you.
Upon your explicit consent, we will also process your personal data (name, e-mail address and preferences) in order to send you periodic emails (newsletters) as well as push notifications regarding our services, special offers, promotions and ancillary services.
The Agency strives to provide you with the highest possible level of service. Thus, we may notify you of your booking status via email, and/or send you information with the list of offers on our Website which may be of interest to you and which may be related to the services selected by you, upon your consent. If you do not wish to receive such emails, you may opt out of receiving them.
13. Transfer of your data. To the extent it is necessary for the proper provision of the services chosen and booked by you, we transfer your personal data to third parties as indicated below because the services could not be provided without such transfer.
The Agency may share your personal data with the following entities, as far as it is necessary for the provision of the selected and booked services:
- Operators, e.g. hotel, airline carrier, etc. which render the services you booked. All services on this Website, which are offered by third parties, are marked as such on our Website. We do not give your email address to operators, unless it is required for the performance of the services, which you booked through the Agency. They may only use such data for these purposes. However, we recommend that you get acquainted yourself with the data protection policy of each operator, that performs services you booked on this Website. Please note that such operators may contact you in order to obtain additional information on you, help you with the booking of services, or answer your comments, as long as it is necessary for the provision of their services. In particular, you hereby agree and give us your unconditional consent to transfer your email address and mobile phone number to airline carriers for the purpose of the airline carriers to contact you in an operational disruption;
- Independent operators (service providers), which offer services and act on our behalf, as well as operators, which process payment card data, business analytics, customer service managers, marketing consultants, experts, who distribute questionnaires or other offers and are in charge of prevention of payment fraud. We may as well allow independent operators to use data on our behalf if it is required for the proper functioning of our Website or sending of online messages, which may be of interest to you. Independent operators obtain access and collect information, which is required for their work. They are not allowed to share such data or use them for any other or their own purposes. They must, in the same manner as we, to abide by the same data protection terms;
- Business partners, with whom we jointly offer products and services or their products and services we offer on our Website, as far as you have given your consent to this use. You always see whether services, which you requested, belong to a certain independent company. In that case, only the business partner name is given or is accompanied by our name. If you accept their services, there is a possibility that we share your information with such business partner. Please note that we do not supervise the data protection policy of such business partners;
- We also may share your personal data to affiliates of the Agency or group affiliates, representatives, officers, agents, employees, or partners as far as it is necessary for the provision of our services.
Further to the above, when you use
the website, IntentGlobal, Inc DBA Intent (hereinafter referred to as
"Intent") being a partner of Agency is powering online behavioural
advertising ("OBA") and other analyses of your unidentifiable data (not
the personal data) with the use of third party cookies. More detailed
information regarding such operations you may find in the privacy policy
of Intent at the following link:
https://intentmedia.com/privacy-policy/.
At any time you may opt-out of Intent’s third party cookies on the Intent's website available at the following link:
http://www.intentmedia.com/opt-out
and/or on the general online advertising industry opt-out website, such
as, for example, the Network Advertising Initiative website (
http://www.networkadvertising.org/), the Digital Advertising Alliance website (
http://aboutads.info) or the European Digital Advertising Alliance website (
http://www.youronlinechoices.eu).
14. Cross-border transfer of data. You confirm and agree that in order to provide you with the services, the Agency may transfer your personal data to recipients located outside of the Republic of Kazakhstan in order to obtain the proper level of the services ordered.
The storage and processing of your personal data may be held on the servers and sources owned/leased by the Agency, operators or independent contractors, which may be located in any country of the world (including but not limited to countries of the European Union or European Economic Area, the USA, Canada).
You are aware of and agree that your personal data may be transferred to the USA as well. Any cross-border transfer of data shall be limited to those data categories and recipients necessary to comply with the Terms of Service, these provisions, and to provide you with the ordered services.
15. How do we protect personal data? We do our upmost to make your visit and use of our Website as safe as possible. Thus, we comply with Art 20 of the Law on PD as well as Art 32 et seq of GDPR in order to ensure data secrecy and data security.
16. Your rights. According to Art 24 of the Law on PD as well as Art 14 et seq GDPR, you have the right of communication, rectificatation, blocking and deletion of your personal data as well as data transferal. Please directly contact us in these cases.
17. Amendments. The Agency, at its sole discretion, may from time to time make amendments to this privacy policy. The Agency will publish amendments on the Website. The Agency is not obliged to notify you of any amendments made to these Terms, but to publish them on this Website. The amendments shall be deemed effective as of the date of their publication. You shall check for updates to this Website on your own and on a regular basis. You confirm and agree that your explicit acceptance of these provisions and/or the use of the Website after the date of publication of amendments shall be deemed to be your full and unconditional consent to the amended policy. If you do not accept the modified privacy policy, you shall cease to use the Website.
18. CONTACT DETAILS
TICKETS KZ LLPRegistered office: 5th floor, block 4B, «Nurly-Tau» PFC , 5d non-residential premises, 17 Al-Farabi Avenue, 050000, Almaty, the Republic of Kazakhstan
Business-identification number: 150440006398
Tel.: +7 (727) 364 50 00 (around the clock, in accordance to tariffs of your cellular operator)
Air tickets return/exchange/amendments:
helpdesk@tickets.kz Dispute matters, claims:
feedback@tickets.kzPayment matters:
payments@tickets.kz Railway tickets matters:
railway@tickets.kzOther issues:
info@tickets.kzEdition of these privacy policy is effective as of
July 13, 2018.
© TICKETS.KZ. All rights reserved.
Was this article helpful?
Thank you for your answer
If you haven't found an answer to your question, please contact our Customer Care Service